Returning

RETURNS

Is your order not as desired? Sorry, but that can happen. You can return your order within 14 days, arrive on the day of delivery. The products can only be returned unused and returned in their original packaging. You can return your order to Rijksstraatweg 67a, 6573 CJ Beek-Ubbergen for the attention of Jurkjes.com. The return costs are for your own account. 

Do you want to swap your item for a different one? Please write down the item you desire on the return form and fill it out completely to make sure this will be processed properly. Swapping an item will be free of charge unless the amount is under €50,-. But if this needs to be send to a foreign country it will not be free of charge. 

 

  • The article should be unsupported and unwashed and all tags must be confirmed
  • The return will expire if you have attempted to repair or change the item in any way
  • When the article contains stains such as makeup, pencil etc. it will not be taken back. We expect you to handle the articles carefully
  • Lingerie may not be returned
  • We do NOT guarantee zippers, buttons or any kind of closure! (After receipt of your order, you must check that everything is correct)
  • SALE items may be exchanged / returned, you will receive a voucher that you can spend in our webshop in both cases.
  • If a product / return shipment is damaged, Jurkjes.com can charge 50% of the purchase amount
  • The consumer is at risk of a return shipment. Therefore, we recommend that you always ship the Track & Trace number package and keep the shipping receipt so you can claim a possible loss from the operator. In other cases, ensure that your shipment is sufficiently paid
  • The return of your article must be within 14 days after you received your package. If we receive your article after the 14 days or if it is damaged in any  way you will receive an voucher.

 

Should you have received one or more items damaged, please contact us within 48 hours by sending an email to info@jurkjes.com. Return costs will then be refunded if the damaged item is the only item returned. If you do not report, but if you decide to return, Jurkjes.com may charge impairment. 

If the return date has expired, you will receive a voucher worth the purchase price. 

 

 

The return form will be downloaded here